Crutchfield Store in Charlottesville, VA Open now

Reviews about Crutchfield Store

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  May 10, 2019, by Mark Chatelain
  Bottom line first – Their installer was unqualified and trashed my new vehicle. I purchased $1,500 receiver from Crutchfield for a new vehicle two months ago. It was the holidays so it took few weeks to schedule the installation. I asked the sales person when I made the appointment if they had installed this type of receiver before and he assured this was routine. My appointment was for 2:00 until 7:00PM. I dropped off the car at 1:00 and I asked again if they had experience with this type of equipment. I was told that they installed them for a new car dealer routinely. I came back at 7:00. The car was not finished until 8:00 an hour after the store was closed. The salesmen locked the door as we went out to look at the job. The receiver had limited functionality and the windshield was scratched with deep gouges. I will be reporting them to the Better Business Bureau.